Booking Policies & Terms

Update 18 July 2021

For privacy policies and terms of use, please click on the button below:

Bookings

A 25% non-refundable booking fee is required to secure your course dates.
Full payment is due 7 days prior to the commencement of your course and is a requirement of access to online course support groups and instructor-led sessions.
Course fees are refundable for cancellations up to 14 days prior to course commencement (excluding the non-refundable booking fee).
Cancellations within 14 days of course commencement are non-refundable, but we will work with you to find alternate delivery dates.
Refunds are not available for Blended courses where a participant has not completed Component 1: Self-direct Learning and is therefore ineligible to commence Component 2: Instructor-led Sessions. We will work with you to reschedule training for the participant at a time acceptable to both parties, however, any additional costs will be invoiced.
IncludeEd is a sole trader and does not collect or include GST in any fees charged.

The minimum number of participants for all courses is 6.
The maximum number of participants for in-person courses is 20.
The maximum number of participants for online courses is 12.
It is a requirement that participants in Blended courses must complete Component 1: Self-direct Learning prior to the commencement of Component 2: Instructor-led Sessions. Participants will be required to submit their certificate of completion prior to attending the first instructor-led session.

We can all help slow the spread of COVID-19 in Australia.

To protect others you must:

If you have a confirmed case, you must isolate yourself to stop the virus spreading to other people.

If you are feeling unwell, please use the HealthDirect Coronavirus (COVID-19) Symptom Checker before attending an in-person sessions.

In the event of instructor illness (including COVID-19 related), we will:

Work with you to reschedule training at a time accepatable to both parties.
If the training cannot be rescheduled, the usual non-refundable deposit may be returned minus expenses already incurred. This option is made at our discretion.

In the event of participant illness (including COVID-19 related), we will:

Work with you to reschedule training at a time accepatable to both parties. Wherever possible the participant will be offered a place on an existing course to minimise any associated costs. However, any additional costs will be invoiced.
If the training cannot be rescheduled and the cancellation is within 7 days of course commencement, 50% of the full participant fee will be returned, providing this does not exceed expenses already incurred.
All other costs that cannot be refunded will be invoiced (as outlined above).